Terms and Conditions

Terms and Conditions

Order Processing and Shipping:

In order to provide you with the best service, we accept the following methods of payment: MasterCard, Visa, AMEX, Pay Pal Interact, and e-mail money transfer.

In order to provide our customers with competitive shipping pricing, Paola Reina America has established shipping contracts with CanPar (Canada) and UPS (Canada & United States). Expeditated parcel is offered from Canada post.  Shipping costs will vary depending on the size of the order (i.e. number and weight of the packages). All shipping costs will be assumed by the purchaser, including any extended area fees, fuel surcharge or residential delivery fees.

 USA ORDERS (Brokerage)

Orders under $200 do not get brokerage charges from Canada to USA. Orders that are shipped expedited parcel to the USA, do not get charged brokerage. There is also no duty charged on dolls.

 In-stock Items :

Orders for items that are in-stock will be shipped within 1 to 3 business days, not including weekends and statutory holidays.  Delivery time will depend on the purchaser’s location from our warehouse in South-Western Ontario.

 Out of stock Items:

At this time we will not be accepting orders for out of stock items. Please feel free to contact us with the item you are interested in and your e mail and we will e-mail you as soon as we have it in stock.

Tracking numbers will be provided via email for all on-line orders. Please allow 24hrs to 48 hours before tracking. If you have any difficulties tracking your item after 48 hours of receiving your tracking number, please email us at e-mail us at info@paolareinaamerica.com and we will be glad to assist you.  Ultimately, your delivery is governed by the shipping policies of the third party.  We reserve the right not to ship to certain addresses.

Please see our Return Policy if there is any damage or errors with your shipment,.

 Privacy Policy

 Our Policy:

This website is owned by Paola Reina America (hereafter referred to as the Owner). The Owner is committed to safeguarding the privacy of our users while providing the highest possible quality of service. This privacy policy has been developed to explain The Owner’s policy with respect to the privacy of users of this site, including our practices regarding collection, use, and disclosure of information that you may provide via this site. Your use of this website and all features and services contained therein constitutes your agreement to the terms of this privacy policy. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of this privacy policy at any time without further notice. Your continued use of the website after any such changes constitutes your acceptance of the revised policy. If however such changes affect how The Owner uses or discloses personal information already held by The Owner in a material way, The Owner will obtain consent. If you do not agree with this policy then you are not authorized to use this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

These terms were last revised on April 12, 2014.

 Security Statement

Paola Reina’s shopping cart is protected with Secure Sockets Layer (SSL), the standard for encrypted commercial transactions throughout the Internet. Shop safely on-line for dolls & accessories from Paola Reina America! SSL encrypts all personal information, including your name and credit card number, so that this information cannot be read as it travels through the Internet.

Only those web pages where you actually enter your credit card and billing information pass encrypted information. When you request one of these checkout screens, the page’s URL begins with https instead of http, and the “security” icon on your browser has the appearance of a closed padlock.

 Information we Collect:

This website uses an on-line order form for users to request certain items. The order form requires users to provide us with personal information including name, address, billing and payment information and email address. The Owner will not release any personally identifiable information without your permission. The Partnership may disclose personal information to another entity purchasing (including for diligence purposes prior to purchase) the assets of The Partnership, provided that entity abides by this or a similar privacy policy.


As a user navigates through this site, certain anonymous information can be passively collected using various technologies, including cookies. Cookies are bits of information that a website sends to your browser that helps the site remember information about you (such as your password) and your preferences. Some of this anonymous information is automatically transmitted to us by your browser, such as the URL of the website you just came from and your computer’s IP address. The Owner may use and aggregate passively collected anonymous information to provide better service and improve the site for your use. Most browsers can be programmed to reject or warn you before downloading cookies however, doing so may impeded your ability to place an order on our site.

 Return Policy

Paola Reina dolls are made with unparalleled quality – Paola Reina America stands behind the quality of our product 100%.


Returns may be made within 30 days for a full refund in the event of a mistake on our part (i.e. wrong items sent) or due to damage during delivery. Please contact us and the shipping company immediately if there was damage to the parcel. Sending us pictures of the damage to the package before opening it is also advised. Paola Reina will replace the item less shipping, or give the customer a full refund.  You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please contact us before returning anything. All items must be retuned in their original packaging to:

Paola Reina America Inc,

630 Dundas st.

London Ontario,

N5W 2Y8