FAQ

This is a short list of our most frequently asked questions. For help with our website, please see contact us.

 

Will I get charged brokerage fees when shipping to the USA?

If your order is under $200, brokerage fees will not be applied. UPS charges brokerage for orders of $200 or more. If your order is over $200, please select Expedited Parcel, (Canada Post).  Canada Post does not charge brokerage fees.

Do I have to pay duty when shipping to the USA?

Dolls and kids toys are duty exempt. Therefore,  duty  is not applicable.

 

How Long will it take to ship my order?

We will ship your doll within 2 business days. However we do try to ship out as soon as possible, striving for same day shipping!

 

Where is my order shipped from?

Our warehouse is in London Ontario.

 

Where can I purchase clothes and shoes for Paola Reina Dolls?

We do sell clothes separately, we are currently working on adding all of our in stock items to the website. We  hope they will be available by March 1st. We will be working together with the great stores that carry our brand, so that they will have stock of the fashions as well.

 

Is your website secure for credit card payments?

Absolutely, our website is encrypted with a SSL certificate. All of our credit card payments are processed through CHASE PAYMENTECH, or you can choose to use PayPal.

 

What is a SSL Certificate?

An SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key.

A certificate serves as an electronic “passport” that establishes an online entity’s credentials when doing business on the Web. When an Internet user attempts to send confidential information to a Web server, the user’s browser accesses the server’s digital certificate and establishes a secure connection.

 

Do you take PayPal?

Yes we do! During the check out you will be able to select your payment method. If you select PayPal, it will forward you to the PayPal site to process the payment.